Mental Health Client Services

Moving Forward is an innovative non-profit agency that provides counselling to anyone who needs it in Canada via in-person, online, and over the phone. We offer free short-term and affordable long-term counselling options to fit your unique situation. Everyone is welcome at Moving Forward regardless of age, race, identified gender, finances, religion, or location. Here you’ll discover all the information you need to see how Moving Forward can help you.

Request Counselling Services

If you are looking for counselling services or you’re a service agency wishing to refer a client, please review the service options below and complete our intake form. You can also call 877-485-5025 and leave a message, however, the fastest way to connect with Moving Forward is through our intake form. Proof of income may be required for our services.

Mental Health Services Offered

Everyone is different and every case is unique. Our team is educated and trained to deal with numerous mental health issues to help you overcome your struggles. After contacting Moving Forward, we will work with you and your support system to find out the best option for you. Here are a few options we may recommend:

Inclusive Counselling

Counselling is offered for clients struggling with depression, anxiety, substance use, couples conflict, parent-child conflict, family conflict, trauma, grief, loss, identity/sexuality, stress and anger. Our counsellors have training in providing diverse therapeutic interventions such as: cognitive-behavioural therapy, trauma-focused CBT, narrative therapy, solution focused therapy, motivational interviewing, emotions focused therapy, and multicultural therapy.

Moving Forward Program

The Moving Forward Program is a free 12-session psycho-education and coaching program based on cognitive behavioural therapy, solution focused therapy, positive psychology, and mindfulness. These sessions can be delivered one to three times per week over the phone or online. Topics include depression, anxiety, stress management, healthy relationships, and healthy coping strategies.

Moving Forward with Healthy Relationships Program

Free one-to-one relationship coaching is available over the phone or online from our registered counsellors and interns. This 8 session program has minimal wait times and can help you with managing intimate relationships.

Trauma Counselling Services

Our Mindfulness-Based Somatic Therapy is a holistic approach to healing trauma designed to enhance the body’s own capacity to heal and reclaim hope from physical/sexual assault, violence, abuse, childhood trauma, bereavement, torture, forced displacement, residential school experience, motor vehicle accidents, and more. This service is only offered to current Moving Forward clients and requires a referral from an Moving Forward counsellor. Minimum fees apply for this specialized service.

Community-Focused Groups and Workshops

Both men’s and women’s sessions are offered throughout the year and cover a variety of topics. Men’s, women’s, children’s, youth workshops and groups are offered throughout the year, covering a variety of topics. These programs may also be offered in languages besides English.

Who Will You Be Working With At Moving Forward?

Services are provided by insured and highly qualified, fully supervised Registered Clinical Counsellors, Registered Social Workers, and interns from accredited Master’s of Counselling Psychology, or Master’s of Social Work programs. 


Our team is working towards A World Without Sorrow. That’s why we offer counselling services to individuals, couples, and families in multiple languages, so no one is left behind. 


What makes Moving Forward unique is a blend of interns and new graduates who provide mental health services in a supervised environment. We receive funding from different institutions for clinical supervision (supervisors who support interns and new graduates). These supervisors oversee more than 125 part-time counsellors, social workers, and interns on post-secondary practicums. These incredible people bring a fresh perspective to Moving Forward and provide crucial help to our most vulnerable communities.


Our counsellors and social workers are typically newer graduates or interns on school practicums. Therefore, if you are looking for experienced counsellors, you should contact private therapists or direct service providers within the public sector.


Work With A Private Registered Therapist

If you are low income, do not have insurance, and require long term therapy, consider services with a private, registered therapist. Sessions range from $50 for individuals to $65 for couples and families for the first six sessions. After this time, the counsellor will reassess your financial circumstances and the rate may change. There are no session caps and no wait times for this service. Please be advised that these services are provided by the counsellor, and not Moving Forward, we simply provide the referral. Any further correspondence will be with the counsellor. 


In addition to this option, Moving Forward has a network of private registered counsellors who reserve a certain amount of spots in their schedule for lower fee clients, who have no insurance coverage for counselling, referred by Moving Forward.



Work With A Skilled Intern or Recent Graduate

If you are low income and cannot afford the fees for a private registered therapist, consider short-term services (up to 12 sessions) with an intern or recent graduate. If more sessions are required, we can facilitate a transfer to another intern once 12 sessions are completed. Working with an intern ranges from $20 to $35, however we also offer a ‘pay what you can’ system for those who are unemployed or work less than full-time.


*Please note, our counsellors are only offering services online or by telephone.


Goals For Counselling At Moving Forward

You will collaborate with your counsellor to determine goals that are specific, observable, measurable, and concrete. Goals usually are one of three types: 

  1. Those that change the doing of the problematic situation
  2. Those that change the viewing of the situation or frame of reference
  3. Those that help clients access resources, solutions, and strengths. 


You do not need to establish goals prior to attending your first session; this will be discussed in detail with your counsellor as the counselling progresses.



What Happens If I Miss My Appointment?

At Moving Forward, we provide accessible counselling to underserved communities. Our current healthcare system is stretched, and wait times can be long. Every missed appointment means someone is not receiving the treatment they have been waiting for. For this reason, we require a minimum of 24h hours advance notice to cancel appointments. A missed appointment without 24 hours notice will result in a missed appointment fee and/or may result in discontinuation of services.


What Languages Are Spoken At Moving Forward?

Our services are offered in English, French, American Sign Language, Arabic, Bengali, Brazilian Portuguese, Bulgarian, Cantonese, Croatian, Farsi, German, Hebrew, Hindi, Hokkien, Indonesian, Italian, Korean, Malay, Mandarin, Polish, Punjabi, Romanian, Serbian, Spanish, Tagalog, Urdu. For some languages, there may be limitations in terms of days/times of availability of counsellors. Some may be low fee while others have minimum fees with a private clinical counsellor. Please email us for more information.


Why Do We Ask For Fees?

While we receive numerous referrals from Health Authority sites, MCFD, Probation and Schools (who are responsible for publicly funded mental health and addiction counselling/psycho-education services), we are not funded by any of these groups. Therefore we rely on fees to help cover our operating costs. By operating in this way, we are not limited to who we serve based on age, identified gender, presenting issue, or geography. If you are looking for free services, please contact those government service providers or ask about our ‘pay what you can’ option.


Get Started With Moving Forward

Moving Forward offers free and low cost counselling to those who are truly in need of help. To get started with Moving Forward, email our team, complete our online intake form, or text/call 778-321-3054 for more information.


Stay Up to Date with Moving Forward

Be the first to know when we organize special events and workshops where you can discover strategies for coping with life’s daily struggles and access resources to improve your mental health.

Follow Us on Instagram
Stress Reduction Exercises

Children and Youth's Mental Health Activities

Note: the following resources are provided for informational purposes. Their inclusion in the list is not an endorsement of their services. Also, program offerings are subject to change so you may wish to first search the program online to find the most accurate information.

EASE

Everyday Anxiety Strategies for Educators (EASE) - EASE is a collection of evidence-informed anxiety prevention and resilience-building resources for use with students in grades K-7. The resources use cognitive behavioural strategies to address the thoughts, feelings and behaviours associated with anxiety.

Everything Changes In The Rain - In this guided practice, kids (and adults) listen to the rain and notice whether the sound stays the same or if it changes. When you relax and listen carefully, see if your body and mind change too!”

Raffi’s “Take A Breath” (The Self-Reg Song) Can Help Children Deal with Stress

Mind Yeti is a research-based digital library designed to help kids and their adults calm their minds, focus their attention, and connect better to the world around them.

Moving Forward Family Services - Gary

A Letter from Gary

We routinely come across great resources and service providers in the community, many of whom we work closely with to offer integrated and holistic services to our mutual clients. So while Moving Forward can address your emotional health needs, please feel free to explore some other services in the community that may be able to address some of your social, physical, financial, spiritual, academic, career and nutritional needs. 

By having an open mandate (open to anyone wanting our services) Moving Forward is able to collaborate with other like-minded agencies, and ensure we are not repeating what other agencies are doing, while also identifying gaps and setting about reducing such gaps.

– Gary

For Emergencies

If you are in danger of hurting yourself or someone else, call 9-1-1 or go to a hospital emergency department.

Crisis Services
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Phone icon
604-222-2222
Email icon
email@gmail.com
Map icon
4233 Address St, Vancouver BC
Crisis Services

Crisis Services Canada

Crisis Centre Online Chat Canada

Crisis Centre Resource List

Crisis Line: 310-6789

The Crisis Centre Distress Services: 604-872-3311

Suicide Hotline: 1-800-SUICIDE (1-800-784-2433)

Surrey Urgent Care Response Centre for Adults (19 years and older)
For urgent mental health and substance use concerns. Services include: Crisis stabilization; Assessment and psychiatric consultation; Treatment initiation and Connection to community-based services. Address: 13750 96th Avenue, Surrey, BC. Hours of operation: Open every day 8:30 a.m. to 8:30 p.m. Last walk-in appointment accepted at 7:00 p.m. Walk in or call 604-953-6200 for an appointment (recommend calling first if possible)

Car 67

A uniform RCMP member and a clinical nurse specializing in mental health work together and provide on-site emotional and mental health assessments, crisis intervention and referrals to appropriate services. When a person is in crisis they can call Surrey RCMP non-emergency number at 604-599-0502 or by dialing 911. The Car 67 team will drive in an unmarked police vehicle to enhance privacy of the individuals and families that they serve.


Vancouver Coastal Health’s Access and Assessment Centre for Adults

803 West 12th Avenue, Level 1 East Entrance Vancouver, BC

The Access and Assessment Centre (AAC) is here to help you, your family member or your friend during a non-life threatening mental health and/or substance use issue.

Call (604) 675-3700 or walk in between 7:30 am – 11 pm


Psychological First Aid offered by Psychologists

Or call 604-827-0847


Indigenous Support

Call the help line 1-855-242-3310 or online chat at hopeforwellness.ca

For more information visit Government of Canada- Hope for wellness Helpline


B.C. Mental Health Walk-in Intake Clinics (Child and Youth Mental Health)

YouthinBC 24/7 crisis line at 1-866-661-3311 or their online chat 12pm – 1am daily 

Foundry BC 

Offers virtual drop-in counselling sessions by voice, video, and chat to BC’s young people ages 12-24 and their care-givers. Free and confidential. Easy to access. No referral or assessment required. Call 1-833- FØUNDRY (that’s FØUNDRY with a zero or 1-833-308-6379)


Canadian Mental Health’s BounceBack Program

Work on CBT-based materials over the phone with a trained coach for free. To get started, book an appointment to see a doctor, nurse practitioner, or your school counsellor.


Kelty’s Key

Kelty's Key is your source for online therapy. Get tailored treatment from an online therapist, or work on your own with our self-help resources. With Kelty's Key, getting the help you need is flexible and accessible. We are publicly funded by Vancouver Coastal Health, making all our services 100% free.  


WAVAW Rape Crisis Centre  

24-Hour Crisis and Information Line 604-255-6344. If you are in need of immediate crisis assistance, call 604-255-6344 in the Lower Mainland or call our national toll-free line at 1-877-392-7583.


Mental Health Articles

Coping with Suicidal Thoughts    

Dr. Joti Samra, R.Psych. and Dr. Dan Bilsker, R.Psych. (Lead Authors; 2007), Consortium for Organizational Mental Health (COMH; www.comh.ca), Faculty of Health Sciences, Simon Fraser University, Vancouver, BC.


How to Deal with Anxiety

Treatments for anxiety include prescription drugs, counseling, meditation and exercise. Experts recommend a combination of these modalities. Experiencing some anxiety when facing difficult decisions or life changes is normal, but when that anxiety interferes with daily life it becomes a disorder.


Local Community Resources


South Fraser Women’s Services Society
For laundry and shower (women)

  • 604.536.9611

Surrey Public Libraries

For free internet

  • Cloverdale (5642- 176A St.) 604.598.7320
  • Fleetwood (15996- 84 Ave.) 604.598.7340
  • Guildford (15105- 105 Ave.) 604.598.7360
  • Newton (13795- 70 Ave.) 604.598.7400
  • Ocean Park (12854- 17 Ave.) 604.503.6304
  • Pork Kells (18885- 88 Ave.) 604. 598.7440
  • Semiahmoo (1815- 152 St.) 604.592.6900
  • Strawberry Hill (7399- 120 St.) 604.501.5836
  • Whalley City Centre (10350 University Dr.) 604.598.7420


WorkBC Employment Services Centres

  • Cloverdale: Sources Employment Services (#101, 5783- 176A St., Surrey) 604.576.3118
  • Newton: Avia Employment Services (#240, 7525 King George Blvd, Surrey) 778.578.4272
  • South Surrey: Sources Employment Services (#208, 1461 Johnston Rd., White Rock) 604.542.7590
  • Whalley: Options Community Services (#105, 13655- 104 Ave, Surrey) 604.584.0003


NON-EMERGENCY NUMBERS

Surrey RCMP

Non-emergency: 604.599.0502


Paramedics/Ambulance

Non-emergency: 604.872.5151


Fire

Non-emergency: 604.543.6700




Food Service Resources

Surrey Food Bank
Mon, Tues, Thurs, Fri (9:00am-1:00pm)

10732 City Parkway, Surrey 604.581.5443


Surrey Food Bank Newton/Green Timbers

Alternate Wed. (12:00pm-2:00pm)

& Green Timbers Covenant Church (14219- 88 Ave, Surrey) 604.581.5443 Ext 110


Quest Outreach 

604-602-0186 ext 109. Clients buy at a discount. They have several locations. The form can be printed from the web page and needs to be signed by a professional including the agency charity number.


Bread4Life
(10667- 135A St, Surrey) 604.589.8878

Free food daily, 7 days a week


Gracepoint Community Church
(3487 King George Blvd) 604.538.1825

Sundays, 5:00pm


Holy Trinity Cathedral
(514 Carnarvan St., New Westminster) 604.521.2511

Thursdays, 8:00am-9:00am (Breakfast)


King’s Banquet Soup Kitchen
(15262 Pacific Ave., White Rock) 604.538.2533

Tuesdays, 4:00pm-6:00pm


Nightshift Street Ministries Society
(10635 King George Blvd., Surrey) 604.953.1114


Queens Ave. United Church
(Queens Ave. and 6 th St., New Westminster) 604.522.1606

Wednesdays, 11:30am-1:00pm (Lunch)


Cloverdale Community Kitchen

Pacific Community Church (5337- 180 St., Surrey) 604.574.1725 Mondays & Wednesdays 6:30-8:30, Thursdays 12:00pm


South Fraser Women’s Services Society

Women and Children 604.536.9611

Monday to Friday 12:00pm- 1:30pm (Lunch)


The Surrey Urban Mission
(10776 King George Blvd, Surrey) 604.581.5172

Mondays, Wednesdays & Fridays 12:00pm, Saturdays 9:00am-11:00am, Sundays 5:00pm- 6:00pm (1st & 3rd Sunday/month)


Union Gospel Mission
(658 Clarkson St., New Westminster) 604.525.8989

Breakfast 8:30am-9:30am & Soup 11:15am-12:00pm


The Corner Stone
(601 E. Hastings, Vancouver) 604.253.3323

Monday-Friday 6:30am-9:00pm, Saturdays and Sundays 1:00pm-9:00pm


Housing Services

BC Housing Management Commission

604.525.3033


Community Housing Services

13520- 78 Ave, Surrey 604.590.7368 (RENT)


Kekinow Native Housing Society

#1014, 7445-132 St., Surrey 604.591.5299


Seniors Services
604.520.6621 or 1.866.355.7042




Emergency Housing Services

After Hours Emergency Services
604.660.3194


Cloverdale Shelter
604.574.4341


Gateway Shelter
604.589.7777


Hyland House Shelter
604.599.8900




Additional Mental Health Services

Adolescent Crisis Response Program
604.585.5561


Child and Youth Mental Health
604.951.5844/ 604.586.2685


Delta Mental Health Centre

604.948.7010


Langley Mental Health Centre

604.514.7940


Surrey Central/ North Mental Health Centre

604.953.4900


Gateway Station Tower

11th Floor 13410- 108 Ave, Surrey

White Rock/ South Surrey Mental Health Centre

604.541.6844

Russell Unit, Peace Arch Hospital

15521 Russell Ave, White Rock



Affordable Dental Services

BC Healthy Kids Program
1.866.866.0800 #4


College of Dental Surgeons

Information line 604.736.3621


Dental Outpatient Clinic (Vancouver General Hospital)
604.875.4006

805 W 12 Ave, Vancouver


Denture Clinic- Academy of Dentistry
604.434.2611

Burnaby


Keys Dental Clinic
604.545.4012

10697- 135A St., Surrey


Reach Dental Clinic
604.589.8678 Ext. 122

1145 Commercial Drive, Vancouver


UBC Dental Clinic
604.822.2112


Substance Use Services

Safepoint Safe Consumption Site

#2 10681- 135A Street

604.587.7898

Safepoint provides a supervised consumption site and recovery services that includes access to Opiate Agonist Therapy and referrals to Creekside Withdrawal Management Center


Quibble Creek (QC) Sobering Centre

#101 and # 102 13670 – 94 Avenue, Surrey

604.580.4965

QC is a sobering centre that is open 24 hours and provides a voluntary safe place for clients aged 16+. It also provides harm reduction supplies, resources information and a safe consumption site open 7:00pm-8:15pm.


Surrey Substance Use Services (SSUS)

SSUS is open Monday to Friday from 8:30am-4:30pm and has an outpatient clinic for clients requiring Opiate Agonist Therapy, and where those without a medical doctor can access primary care.


Creekside Withdrawal Management Centre

13740- 9a Avenue, Surrey

604.587.3755

Creekside offers voluntary medically supervised 24-hour inpatient detoxification and withdrawal management services for individuals aged 14+. Daily programming includes educational groups, psychoeducational/ art therapy groups, and referrals into treatment and community services.


Daytox (located above Creekside WMC)

13740- 9a Avenue, Surrey

604.585.5610

Offers a 6-week long day program for adults 19+. Clients can participate in complementary therapies, psychoeducational groups, counselling, referrals and medication management for those on supervised prescription withdrawal protocol.


Riverstone Home/Mobile Detox Program

45600 Menholm Rd., Chilliwack 1.866.795.0600 or 604.703.6986

Riverstone provides non-medical withdrawal management services, at-home mobile detoxification, counselling, treatment referrals, and a 6 week Daytox program.


Sage Counselling and Addiction Services Inc.

Various Locations 1.888.589.7080 or 604.558.0090

Offers individual counselling, treatment programs, as well as several programs including:


T.E.A.M - Transitional Education for Adult Motivation

It is a 4 Week intensive non-residential day treatment for adults in early recovery. It is a highly structured medium intensity non-residential DAY treatment program for adults 19 & older in early addiction recovery. Minimum of 2 weeks clean time.


W.E.LL- Women’s Empowerment for Living & Learning

Is a 5-week intensive non-residential day treatment for women 19+ and older in recovery. It is concerned with the impact drugs and/or alcohol may be having in their lives. Minimum of 2 months clean time.


M.E.L.L- Men’s Empowerment for Living & Learning

Is a 5-week intensive non-residential evening recovery program for men.

It is an intense non-residential evening treatment program for men 19 & older concerned with the impact drugs and/or alcohol may be having in their lives.


Supported Recovery Houses for Women

A:yelexw Women’s HomeA:yelexw Men’s Home

6994 Pioneer Ave, Agassiz, BC

604-796-6819

A recovery program open to Indigenous people age 19+ in the Fraser Region who have already detoxed and are wanting to live a healthier lifestyle. Staffed 24 hours a day and participants can stay for up to one year. Referral is by an alcohol and drug counsellor or professional service provider and it is funded by Fraser Health.


Charlford House

6845 Kitchener St, Burnaby, BC

604. 420.4626

Firth Residence (provided by Elizabeth Fry Society of Greater Vancouver)

402 East Columbia Street, New Westminster, BC

604.996.3173


Hanna House (InnerVisions Recovery Society)

1937 Prairie Ave, Port Coquitlam, BC

604.468.2032


Ellendale Residential Treatment (provided by Elizabeth Fry Society of Greater Vancouver)

402 East Columbia Street, New Westminster, BC

604.520.1166


Mollie’s Place (provided by Kinghaven Peardonville House Society)

Abbotsford, BC

604.856.3966 Local 221


New Dawn Recovery Home for Women (provided by Chrysalis Society)

218-3369 Fraser Street, Vancouver, BC

604-325-0576


Turning Point

North Vancouver and Richmond locations

604.303.6844


Westminster House Society

228 Seventh St, New Westminster, BC

604.524.5633


Central City Lodge Addiction Recovery Program (ARP) (provided by City Centre Care Society)

415 West Pender Street, Vancouver, BC

604-675-2455


Innervisions Recovery Centre (provided by Innervisions Recovery Society of BC)

1937 Prairie Avenue, Port Coquitlam, BC

604-468-2032


Pathway to Freedom Society

9034 Prince Charles Boulevard, Surrey, BC

778-888-7617 or 778-888-9646


Phoenix Treatment Centre

13670 94a Ave, Surrey

604.583.7166


Together We Can

2831 Kingsway, Vancouver, BC

604.451.9854


Valley House (provided by Kinghaven Peardonville House Society)

31250 King Road, Abbotsford, BC,

604-864-0039


Residential Treatment Centers (Subsidized and licensed)

Bridgeway Intensive Residential Treatment

Kelowna

250.763.0456


Burnaby Centre for Mental Health and Addictions

Burnaby

604.675.3950


Construction Rehab

New Westminster

604.521.8611


Heartwood

Vancouver

604.875.2032


The Last Door

New Westminster

604.525.9771


Maple Ridge Treatment Centre

Maple Ridge

604.467.3471


Pacifica

Abbotsford

604.872.5517


Rosedale

Chilliwack

604.828.1386


Other Health Services

STI/ AIDS Testing & Counselling Clinic

N. Surrey Public Health- 220- 10362 King George Blvd.

604.587.7900


The Needle Exchange

10697- 135A St., Surrey

604.584.5845


Surrey Memorial Hospital Youth Clinic

13750- 96 Ave., Surrey

604.585.5999

1.800. Sex Sense Line

1.800.781.7803


Moving Forward Family Services - Gary

A Letter from Gary

We routinely come across great resources and service providers in the community, many of whom we work closely with to offer integrated and holistic services to our mutual clients. So while MFFS can address your emotional health needs, please feel free to explore some other services in the community that may be able to address some of your social, physical, financial, spiritual, academic, career and nutritional needs.

By having an open mandate (open to anyone wanting our services) Moving Forward is able to collaborate with other like-minded agencies, and ensure we are not repeating what other agencies are doing, while also identifying gaps and setting about reducing such gaps.

– Gary