Mental Health and Wellness Client Services

Moving Forward is an innovative non-profit agency that provides counselling to anyone who needs it in Canada via in-person, online, and over the phone. We offer free short-term and affordable long-term counselling options to fit your unique situation. Everyone is welcome at Moving Forward regardless of age, race, identified gender, finances, religion, or location. Here you’ll discover all the information you need to see how Moving Forward can help you.

Please remember: 988 is Canada's new suicide crisis helpline. Available 24/7 for calls or texts.

This link will also show you a list of our currently available individual and group programs.

If you are looking for counselling services or you’re a service agency wishing to refer a client, please review the service options below and complete our intake form. Please carefully review the options and choose the one(s) that best fit your circumstances/needs. You can also call 877-485-5025 and leave a message, however, the fastest way to connect with Moving Forward is through our intake form and reviewing the many varied services we provide (we have no full-time admin support to answer the phone - we instead use our limited funding streams to make our services as accessible as possible). Proof of income may be required for our services.

If you are in crisis/looking for more urgent care services please visit:

Please remember: 988 is Canada's new suicide crisis helpline. Available 24/7 for calls or texts.

Mental Health and Wellness Services Offered

Everyone is different and every case is unique. Our team is educated and trained to deal with numerous mental health and wellbeing issues to help you overcome your struggles. After contacting Moving Forward, we will work with you and your support system to find out the best option for you. Here are a few options we may recommend:

Inclusive Counselling

Counselling is offered for clients struggling with depression, anxiety, substance use, couples conflict, parent-child conflict, family conflict, trauma, grief, loss, identity/sexuality, stress and anger. Our counsellors have training in providing diverse therapeutic interventions such as: cognitive-behavioural therapy, trauma-focused CBT, narrative therapy, solution focused therapy, motivational interviewing, emotions focused therapy, and multicultural therapy. Note that most of our counsellors are interns or newer graduates and therefore would have limited experience.

Moving Forward Program

The Moving Forward Program is a free 12-session psycho-education and coaching program based on cognitive behavioural therapy, solution focused therapy, positive psychology, and mindfulness. These sessions can be delivered one to three times per week over the phone or online. Topics include depression, anxiety, stress management, healthy relationships, and healthy coping strategies. Note this is a one-to-one coaching program and not intended for deep clinical counselling work. Minimum age is 16 to participate.

Moving Forward with Healthy Relationships Program

Free one-to-one relationship coaching is available over the phone or online from our registered counsellors and interns. This 8 session program has minimal wait times and can help you with managing intimate relationships. Note this is a coaching program and not intended for deep clinical counselling work and is not offered to couples (it is one-to-one). Minimum age is 16 to participate.

Trauma Counselling Services

Our Mindfulness-Based Somatic Therapy is a holistic approach to healing trauma designed to enhance the body’s own capacity to heal and reclaim hope from physical/sexual assault, violence, abuse, childhood trauma, bereavement, torture, forced displacement, residential school experience, motor vehicle accidents, and more. This service is only offered to current Moving Forward clients and requires a referral from an Moving Forward counsellor. Minimum fees apply for this specialized service. Please see online intake form for further information.

Community-Focused Groups, Workshops and Projects

Both men’s and women’s sessions are offered throughout the year and cover a variety of topics. Men’s, women’s, children’s, youth workshops and groups are offered throughout the year, covering a variety of topics. These programs may also be offered in languages besides English.


Are you/your clients interested in participating in a series of free group counselling sessions regarding life transitions in recovery? Are they planning for or currently undergoing life transitions? Do they have past experience with alcohol abuse, alcohol dependence, or problematic drinking?

Dr. Rob Bedi and his team at the University of British Columbia are conducting a study that aims to examine whether a series of facilitated group counselling sessions will enhance wellbeing during the life transitions that occur in recovery.

Participants will be paid up to $120 to complete a series of questionnaires before and after the group sessions as well as a follow-up interview 3 months after the group sessions. Each of the groups will take place over approximately two months.

If you/your clients are interested in participating or learning more about this research project, please see the attached flyer and/or contact the research team at (604) 822-8953, by e-mail at or visit their website at

Moving Forward is proud to be a community partner in this recently announced project

"Principal investigator Nitasha Puri

Substance use disorder is a growing problem affecting racialized men in Canada. There is increased awareness and understanding about why and how racialized men use substances, yet little is known about effective treatments and interventions. The project will use anti-racist research methods to design and study an intervention to support a racialized group, South Asian men who use substances. The team will consist of Punjabi men who use substances, community organization members, health care providers, and researchers. Using a rigorous facilitated approach that highlights evidence from literature and draws upon members’ life experiences, the team will design an intervention to support South Asian men who use substances in the Lower Mainland. Once the design is complete, the intervention will be studied in a feasibility study and pilot randomized controlled trial (RCT) in preparation and justification for a full scale RCT."

Moving Forward is a Western Canadian partner in the CA-CBT for South Asian Communities project led by CAMH (Centre for Addiction and Mental Health)

Who Will You Be Working With At Moving Forward?

Services are provided by insured and highly qualified, fully supervised Registered Clinical Counsellors, Registered Social Workers, and interns from accredited Diploma, Degree or Master’s of Counselling Psychology, or Master’s of Social Work programs. 

Our team is working towards A World Without Sorrow. That’s why we offer counselling services to individuals, couples, and families in multiple languages, so no one is left behind. 

What makes Moving Forward unique is a blend of interns and new graduates who provide mental health services in a supervised environment. We receive funding from different institutions for clinical supervision (supervisors who support interns and new graduates). These supervisors oversee more than 275 part-time counsellors, social workers, and interns on post-secondary practicums. These incredible people bring a fresh perspective to Moving Forward and provide crucial help to our most vulnerable communities.

Our counsellors and social workers are typically newer graduates or interns on school practicums. Therefore, if you are looking for experienced counsellors, you should contact private therapists or direct service providers within the public sector.

Work With A Private Registered Therapist

Moving Forward has a network of private registered counsellors who reserve a certain amount of spots in their schedule for lower fee clients, who have no insurance coverage for counselling, referred by Moving Forward.

If you are low income, do not have insurance, and require long term therapy, consider services with a private, registered therapist. Sessions range from $50 for individuals to $65 for couples and families for the first six sessions. After this time, the counsellor will reassess your financial circumstances and the rate may change. There are no session caps and no wait times for this service. Please be advised that these services are provided by the counsellor, and not Moving Forward, we simply provide the referral. Any further correspondence will be with the counsellor. 

Please note the $50-$65 fees are for online services; if requesting in-person services the fees will be higher. You can discuss this with the private therapist.

Work With A Skilled Intern or Recent Graduate

If you are low income and cannot afford the fees for a private registered therapist, consider short-term services (up to 12 sessions) with an intern or recent graduate. If more sessions are required, we can facilitate a transfer to another intern once 12 sessions are completed. Working with an intern ranges from $20 to $35, however we also offer a ‘pay what you can’ system for those who are unemployed or work less than full-time.

*Please note, our intern counsellors are only offering services online or by telephone.

Goals For Counselling At Moving Forward

You will collaborate with your counsellor to determine goals that are specific, observable, measurable, and concrete. Goals usually are one of three types: 

  1. Those that change the doing of the problematic situation
  2. Those that change the viewing of the situation or frame of reference
  3. Those that help clients access resources, solutions, and strengths. 

You do not need to establish goals prior to attending your first session; this will be discussed in detail with your counsellor as the counselling progresses.

What Happens If I Miss My Appointment?

At Moving Forward, we provide accessible counselling to underserved communities. Our current healthcare system is stretched, and wait times can be long. Every missed appointment means someone is not receiving the treatment they have been waiting for. For this reason, we require a minimum of 24h hours advance notice to cancel appointments. A missed appointment without 24 hours notice will result in a missed appointment fee and/or may result in discontinuation of services.

What Languages Are Spoken At Moving Forward?

Our services are offered in English, French, American Sign Language, Arabic, Bengali, Brazilian Portuguese, Bulgarian, Cantonese, Croatian, Farsi, German, Hebrew, Hindi, Hokkien, Indonesian, Italian, Korean, Malay, Mandarin, Polish, Punjabi, Romanian, Serbian, Spanish, Tagalog, Urdu. For some languages, there may be limitations in terms of days/times of availability of counsellors. Some may be low fee while others have minimum fees with a private clinical counsellor. Please email us for more information.

Why Do We Ask For Fees?

While we receive numerous referrals from Health Authority sites, MCFD, Probation and Schools (who are responsible for publicly funded mental health and addiction counselling/psycho-education services), we are not funded by any of these groups. Therefore we rely on fees to help cover our operating costs. By operating in this way, we are not limited to who we serve based on age, identified gender, presenting issue, or geography. If you are looking for free services, please contact those government service providers or ask about our ‘pay what you can’ option.

Get Started With Moving Forward

Moving Forward offers free and low cost counselling to those who are truly in need of help. To get started with Moving Forward, complete our online intake form (the fastest way to get connected), email our team, or text/call 778-321-3054 for more information.

Stay Up to Date with Moving Forward

Be the first to know when we organize special events and workshops where you can discover strategies for coping with life’s daily struggles and access resources to improve your mental health.

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Stress Reduction Exercises

Children and Youth's Mental Health Activities

Note: the following resources are provided for informational purposes. Their inclusion in the list is not an endorsement of their services. Also, program offerings are subject to change so you may wish to first search the program online to find the most accurate information.


Everyday Anxiety Strategies for Educators (EASE) - EASE is a collection of evidence-informed anxiety prevention and resilience-building resources for use with students in grades K-7. The resources use cognitive behavioural strategies to address the thoughts, feelings and behaviours associated with anxiety.

Everything Changes In The Rain - In this guided practice, kids (and adults) listen to the rain and notice whether the sound stays the same or if it changes. When you relax and listen carefully, see if your body and mind change too!”

Raffi’s “Take A Breath” (The Self-Reg Song) Can Help Children Deal with Stress

Mind Yeti is a research-based digital library designed to help kids and their adults calm their minds, focus their attention, and connect better to the world around them.

Moving Forward Family Services - Gary

A Letter from Gary

We routinely come across great resources and service providers in the community, many of whom we work closely with to offer integrated and holistic services to our mutual clients. So while Moving Forward can address your emotional health needs, please feel free to explore some other services in the community that may be able to address some of your social, physical, financial, spiritual, academic, career and nutritional needs. 

By having an open mandate (open to anyone wanting our services) Moving Forward is able to collaborate with other like-minded agencies, and ensure we are not repeating what other agencies are doing, while also identifying gaps and setting about reducing such gaps.

– Gary

For Emergencies

If you are in danger of hurting yourself or someone else, call 9-1-1 or go to a hospital emergency department.

Crisis Services
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Phone icon
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4233 Address St, Vancouver BC
Crisis Services

Please remember: 988 is Canada's new suicide crisis helpline. Available 24/7 for calls or texts.

Talk Suicide Canada

(formerly the Canada Suicide Prevention Service)

If you’re having thoughts of suicide, or are worried about someone else, Talk Suicide is here to listen. Connect to a crisis responder for help without judgment.

Call 1-833-456-4566 toll-free any time – or text 45645 from 4 p.m. to midnight ET.

Crisis Centre Online Chat Canada

Crisis Centre Resource List

Crisis Line: 310-6789

The Crisis Centre Distress Services: 604-872-3311

Suicide Hotline: 1-800-SUICIDE (1-800-784-2433)

Surrey Urgent Care Response Centre for Adults (19 years and older)
For urgent mental health and substance use concerns. Services include: Crisis stabilization; Assessment and psychiatric consultation; Treatment initiation and Connection to community-based services. Address: 13750 96th Avenue, Surrey, BC. Hours of operation: Open every day 8:30 a.m. to 8:30 p.m. Last walk-in appointment accepted at 7:00 p.m. Walk in or call 604-953-6200 for an appointment (recommend calling first if possible)

Car 67

A uniform RCMP member and a clinical nurse specializing in mental health work together and provide on-site emotional and mental health assessments, crisis intervention and referrals to appropriate services. When a person is in crisis they can call Surrey RCMP non-emergency number at 604-599-0502 or by dialing 911. The Car 67 team will drive in an unmarked police vehicle to enhance privacy of the individuals and families that they serve.

Vancouver Coastal Health’s Access and Assessment Centre for Adults

803 West 12th Avenue, Level 1 East Entrance Vancouver, BC

The Access and Assessment Centre (AAC) is here to help you, your family member or your friend during a non-life threatening mental health and/or substance use issue.

Call (604) 675-3700 or walk in between 7:30 am – 11 pm

Psychological First Aid offered by Psychologists

Or call 604-827-0847

Indigenous Support

Call the help line 1-855-242-3310 or online chat at

For more information visit Government of Canada- Hope for wellness Helpline

B.C. Mental Health Walk-in Intake Clinics (Child and Youth Mental Health)

YouthinBC 24/7 crisis line at 1-866-661-3311 or their online chat 12pm – 1am daily 

Foundry BC 

Offers virtual drop-in counselling sessions by voice, video, and chat to BC’s young people ages 12-24 and their care-givers. Free and confidential. Easy to access. No referral or assessment required. Call 1-833- FØUNDRY (that’s FØUNDRY with a zero or 1-833-308-6379)

Canadian Mental Health’s BounceBack Program

Work on CBT-based materials over the phone with a trained coach for free. To get started, book an appointment to see a doctor, nurse practitioner, or your school counsellor.

Kelty’s Key

Kelty's Key is your source for online therapy. Get tailored treatment from an online therapist, or work on your own with our self-help resources. With Kelty's Key, getting the help you need is flexible and accessible. We are publicly funded by Vancouver Coastal Health, making all our services 100% free.  

WAVAW Rape Crisis Centre  

24-Hour Crisis and Information Line 604-255-6344. If you are in need of immediate crisis assistance, call 604-255-6344 in the Lower Mainland or call our national toll-free line at 1-877-392-7583.

Mental Health Articles

Coping with Suicidal Thoughts    

Dr. Joti Samra, R.Psych. and Dr. Dan Bilsker, R.Psych. (Lead Authors; 2007), Consortium for Organizational Mental Health (COMH;, Faculty of Health Sciences, Simon Fraser University, Vancouver, BC.

How to Deal with Anxiety

Treatments for anxiety include prescription drugs, counseling, meditation and exercise. Experts recommend a combination of these modalities. Experiencing some anxiety when facing difficult decisions or life changes is normal, but when that anxiety interferes with daily life it becomes a disorder.

Local Community Resources

South Fraser Women’s Services Society
For laundry and shower (women)

  • 604.536.9611

Surrey Public Libraries

For free internet

  • Cloverdale (5642- 176A St.) 604.598.7320
  • Fleetwood (15996- 84 Ave.) 604.598.7340
  • Guildford (15105- 105 Ave.) 604.598.7360
  • Newton (13795- 70 Ave.) 604.598.7400
  • Ocean Park (12854- 17 Ave.) 604.503.6304
  • Pork Kells (18885- 88 Ave.) 604. 598.7440
  • Semiahmoo (1815- 152 St.) 604.592.6900
  • Strawberry Hill (7399- 120 St.) 604.501.5836
  • Whalley City Centre (10350 University Dr.) 604.598.7420

WorkBC Employment Services Centres

  • Cloverdale: Sources Employment Services (#101, 5783- 176A St., Surrey) 604.576.3118
  • Newton: Avia Employment Services (#240, 7525 King George Blvd, Surrey) 778.578.4272
  • South Surrey: Sources Employment Services (#208, 1461 Johnston Rd., White Rock) 604.542.7590
  • Whalley: Options Community Services (#105, 13655- 104 Ave, Surrey) 604.584.0003

Y Mind (Vancouver Island)

Mental Wellness - YMCA-YWCA Vancouver Island (

Free psychoeducational program for teens (13-18) and youth (18-30) experiencing mild-moderate anxiety. In-Person and Online programs available. 7 sessions offered, weekly (often in the evenings).


Surrey RCMP

Non-emergency: 604.599.0502


Non-emergency: 604.872.5151


Non-emergency: 604.543.6700

Food Service Resources

Surrey Food Bank
Mon, Tues, Thurs, Fri (9:00am-1:00pm)

10732 City Parkway, Surrey 604.581.5443

Surrey Food Bank Newton/Green Timbers

Alternate Wed. (12:00pm-2:00pm)

& Green Timbers Covenant Church (14219- 88 Ave, Surrey) 604.581.5443 Ext 110

Quest Outreach 

604-602-0186 ext 109. Clients buy at a discount. They have several locations. The form can be printed from the web page and needs to be signed by a professional including the agency charity number.

(10667- 135A St, Surrey) 604.589.8878

Free food daily, 7 days a week

Gracepoint Community Church
(3487 King George Blvd) 604.538.1825

Sundays, 5:00pm

Holy Trinity Cathedral
(514 Carnarvan St., New Westminster) 604.521.2511

Thursdays, 8:00am-9:00am (Breakfast)

King’s Banquet Soup Kitchen
(15262 Pacific Ave., White Rock) 604.538.2533

Tuesdays, 4:00pm-6:00pm

Nightshift Street Ministries Society
(10635 King George Blvd., Surrey) 604.953.1114

Queens Ave. United Church
(Queens Ave. and 6 th St., New Westminster) 604.522.1606

Wednesdays, 11:30am-1:00pm (Lunch)

Cloverdale Community Kitchen

Pacific Community Church (5337- 180 St., Surrey) 604.574.1725 Mondays & Wednesdays 6:30-8:30, Thursdays 12:00pm

South Fraser Women’s Services Society

Women and Children 604.536.9611

Monday to Friday 12:00pm- 1:30pm (Lunch)

The Surrey Urban Mission
(10776 King George Blvd, Surrey) 604.581.5172

Mondays, Wednesdays & Fridays 12:00pm, Saturdays 9:00am-11:00am, Sundays 5:00pm- 6:00pm (1st & 3rd Sunday/month)

Union Gospel Mission
(658 Clarkson St., New Westminster) 604.525.8989

Breakfast 8:30am-9:30am & Soup 11:15am-12:00pm

The Corner Stone
(601 E. Hastings, Vancouver) 604.253.3323

Monday-Friday 6:30am-9:00pm, Saturdays and Sundays 1:00pm-9:00pm

Housing Services

BC Housing Management Commission


Community Housing Services

13520- 78 Ave, Surrey 604.590.7368 (RENT)

Kekinow Native Housing Society

#1014, 7445-132 St., Surrey 604.591.5299

Seniors Services
604.520.6621 or 1.866.355.7042

Emergency Housing Services

After Hours Emergency Services

Cloverdale Shelter

Gateway Shelter

Hyland House Shelter

Additional Mental Health Services

Adolescent Crisis Response Program

Child and Youth Mental Health
604.951.5844/ 604.586.2685

Delta Mental Health Centre


Langley Mental Health Centre


Surrey Central/ North Mental Health Centre


Gateway Station Tower

11th Floor 13410- 108 Ave, Surrey

White Rock/ South Surrey Mental Health Centre


Russell Unit, Peace Arch Hospital

15521 Russell Ave, White Rock

Affordable Dental Services

BC Healthy Kids Program
1.866.866.0800 #4

College of Dental Surgeons

Information line 604.736.3621

Dental Outpatient Clinic (Vancouver General Hospital)

805 W 12 Ave, Vancouver

Denture Clinic- Academy of Dentistry


Keys Dental Clinic

10697- 135A St., Surrey

Reach Dental Clinic
604.589.8678 Ext. 122

1145 Commercial Drive, Vancouver

UBC Dental Clinic

Substance Use Services

Safepoint Safe Consumption Site

#2 10681- 135A Street


Safepoint provides a supervised consumption site and recovery services that includes access to Opiate Agonist Therapy and referrals to Creekside Withdrawal Management Center

Quibble Creek (QC) Sobering Centre

#101 and # 102 13670 – 94 Avenue, Surrey


QC is a sobering centre that is open 24 hours and provides a voluntary safe place for clients aged 16+. It also provides harm reduction supplies, resources information and a safe consumption site open 7:00pm-8:15pm.

Surrey Substance Use Services (SSUS)

SSUS is open Monday to Friday from 8:30am-4:30pm and has an outpatient clinic for clients requiring Opiate Agonist Therapy, and where those without a medical doctor can access primary care.

Creekside Withdrawal Management Centre

13740- 9a Avenue, Surrey


Creekside offers voluntary medically supervised 24-hour inpatient detoxification and withdrawal management services for individuals aged 14+. Daily programming includes educational groups, psychoeducational/ art therapy groups, and referrals into treatment and community services.

Daytox (located above Creekside WMC)

13740- 9a Avenue, Surrey


Offers a 6-week long day program for adults 19+. Clients can participate in complementary therapies, psychoeducational groups, counselling, referrals and medication management for those on supervised prescription withdrawal protocol.

Riverstone Home/Mobile Detox Program

45600 Menholm Rd., Chilliwack 1.866.795.0600 or 604.703.6986

Riverstone provides non-medical withdrawal management services, at-home mobile detoxification, counselling, treatment referrals, and a 6 week Daytox program.

Sage Counselling and Addiction Services Inc.

Various Locations 1.888.589.7080 or 604.558.0090

Offers individual counselling, treatment programs, as well as several programs including:

T.E.A.M - Transitional Education for Adult Motivation

It is a 4 Week intensive non-residential day treatment for adults in early recovery. It is a highly structured medium intensity non-residential DAY treatment program for adults 19 & older in early addiction recovery. Minimum of 2 weeks clean time.

W.E.LL- Women’s Empowerment for Living & Learning

Is a 5-week intensive non-residential day treatment for women 19+ and older in recovery. It is concerned with the impact drugs and/or alcohol may be having in their lives. Minimum of 2 months clean time.

M.E.L.L- Men’s Empowerment for Living & Learning

Is a 5-week intensive non-residential evening recovery program for men.

It is an intense non-residential evening treatment program for men 19 & older concerned with the impact drugs and/or alcohol may be having in their lives.

Supported Recovery Houses for Women

A:yelexw Women’s HomeA:yelexw Men’s Home

6994 Pioneer Ave, Agassiz, BC


A recovery program open to Indigenous people age 19+ in the Fraser Region who have already detoxed and are wanting to live a healthier lifestyle. Staffed 24 hours a day and participants can stay for up to one year. Referral is by an alcohol and drug counsellor or professional service provider and it is funded by Fraser Health.

Charlford House

6845 Kitchener St, Burnaby, BC

604. 420.4626

Firth Residence (provided by Elizabeth Fry Society of Greater Vancouver)

402 East Columbia Street, New Westminster, BC


Hanna House (InnerVisions Recovery Society)

1937 Prairie Ave, Port Coquitlam, BC


Ellendale Residential Treatment (provided by Elizabeth Fry Society of Greater Vancouver)

402 East Columbia Street, New Westminster, BC


Mollie’s Place (provided by Kinghaven Peardonville House Society)

Abbotsford, BC

604.856.3966 Local 221

New Dawn Recovery Home for Women (provided by Chrysalis Society)

218-3369 Fraser Street, Vancouver, BC


Turning Point

North Vancouver and Richmond locations


Westminster House Society

228 Seventh St, New Westminster, BC


Central City Lodge Addiction Recovery Program (ARP) (provided by City Centre Care Society)

415 West Pender Street, Vancouver, BC


Innervisions Recovery Centre (provided by Innervisions Recovery Society of BC)

1937 Prairie Avenue, Port Coquitlam, BC


Pathway to Freedom Society

9034 Prince Charles Boulevard, Surrey, BC

778-888-7617 or 778-888-9646

Phoenix Treatment Centre

13670 94a Ave, Surrey


Together We Can

2831 Kingsway, Vancouver, BC


Valley House (provided by Kinghaven Peardonville House Society)

31250 King Road, Abbotsford, BC,


Residential Treatment Centers (Subsidized and licensed)

Bridgeway Intensive Residential Treatment



Burnaby Centre for Mental Health and Addictions



Construction Rehab

New Westminster





The Last Door

New Westminster


Maple Ridge Treatment Centre

Maple Ridge








Other Health Services

STI/ AIDS Testing & Counselling Clinic

N. Surrey Public Health- 220- 10362 King George Blvd.


The Needle Exchange

10697- 135A St., Surrey


Surrey Memorial Hospital Youth Clinic

13750- 96 Ave., Surrey


1.800. Sex Sense Line


Moving Forward Family Services - Gary

A Letter from Gary

We routinely come across great resources and service providers in the community, many of whom we work closely with to offer integrated and holistic services to our mutual clients. So while MFFS can address your emotional health needs, please feel free to explore some other services in the community that may be able to address some of your social, physical, financial, spiritual, academic, career and nutritional needs.

By having an open mandate (open to anyone wanting our services) Moving Forward is able to collaborate with other like-minded agencies, and ensure we are not repeating what other agencies are doing, while also identifying gaps and setting about reducing such gaps.

– Gary